By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at yana@movafafh.com as long as it has not been shipped.
Return or Resend
Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1. Return: 30-Day Any-Reason Returns: We offer a 30-day no-questions-asked return policy. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for any reason. We gladly accept returns whether the item is brand new or has been used. Proof of purchase is required.
Please contact our support team via yana@movafafh.com for more information.
Return Address: No. 6, North Wei Si Road, Hebei Huai'an Economic Development Zone, Zuowei Town, Huai'an County, Zhangjiakou City, Hebei Province, China.
2.Resend:
If the item is faulty due to an error on our end (e.g. wrong item ), we are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items), we can reissue new product for you under the premise that you bear part of the shipping cost.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, if you think the return is too troublesome, the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.